Privacy Policy
Laundry Lounge Noosa (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our services or interact with our website.
1. What Information We Collect
We may collect personal information including:
• Your name
• Phone number
• Email address
• Residential or delivery address
• Payment details (processed securely via third-party providers)
• Booking details and service preferences
• Any information you provide when contacting us
We may also collect non-identifiable information such as website usage data through cookies and analytics tools.
2. How We Collect Information
We collect personal information when you:
• Make a booking online
• Use our laundry delivery service
• Contact us via phone, email or website form
• Interact with us on social media
• Make payments for services
3. How We Use Your Information
We use your information to:
• Provide and manage our laundry services
• Process bookings and payments
• Arrange collections and deliveries
• Communicate with you about your service
• Improve our website and customer experience
• Send occasional updates or promotions (you may opt out at any time)
We only use your personal information for the purposes for which it was collected or as required by law
4. Disclosure of Personal Information
We may share your information with:
• Payment processing providers
• IT and website service providers
• Delivery partners (where applicable)
We do not sell or rent your personal information to third parties.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.However, no online transmission is completely secure, and we cannot guarantee absolute security
6. Access and Correction
You may request access to the personal information we hold about you and request corrections if needed.To do so, please contact us using the details below.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand website traffic and improve user experience. You can disable cookies through your browser settings if you prefer.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
• 3/25 Sunshine Beach Road, Noosa Heads, QLD, 4573
• 0494 619 781
• hello@laundryloungehq.com.au